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AMI Smart Meter Pilot Program Customer Feedback Survey*
*We kindly request responses by July 31
This survey should take just a few minutes.
How did you learn about this pilot?
*
Letter
Door Hanger
Website
Other
Overall, how satisfied are you with your experience in the AMI Smart Meter Pilot Program?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If you have an inside meter, how satisfied were you with the installation process?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
I don’t know where my meter is
I have an outside meter
How useful has EyeOnWater Portal been in helping you understand and manage your water use?
*
Extremely useful
Very useful
Somewhat useful
Not very useful
Not useful at all
What is the most helpful feature of the EyeOnWater portal for you?
*
Daily water usage information
Leak alerts
High usage alerts
Other
How easy has it been to use the EyeOnWater portal to view your water usage information?
*
Very easy
Easy
Neutral
Difficult
Very difficult
Did you sign up for leak/high-usage alerts?
*
Yes
No
How valuable have you found these alerts in helping you avoid unexpected high bills?
Very valuable
Somewhat valuable
Not valuable
Briefly tell us how the alert helped you.
Are you sharing usage and/or alert information with a tenant, property manager, or other owner-representative?
*
Yes
No
Tell us about your experience receiving monthly bills versus quarterly bills.
Do you have any suggestions for improving the AMI Smart Meter Pilot Program or EyeOnWater portal?
May we contact you to follow up with you regarding your experience?
*
Yes
No
Please provide preferred email address or phone number, along with the best time of day to reach you.
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